| attachment | extra document or image that is added to an email |
| block format | most common business letter format, single spaced, all paragraphs begin at the left margin |
| body | the content of the letter; between the salutation and signature |
| bullets | small dark dots used to set off items in an unnumbered list |
| certified mail | important letters that sender pays extra postage for in order to receive a notice of receipt |
| coherent | logical; easy to understand |
| concise | gets to the point quickly |
| confidential, personal | private |
| diplomacy, diplomatic | demonstrating consideration and kindness |
| direct mail, junk mail | marketing letters addressed to a large audience |
| double space | format where one blank line is left between lines of text |
| enclosure | extra document or image included with a letter |
| formal | uses set formatting and business language, opposite of casual |
| format | the set up or organization of a document |
| heading | a word or phrase that indicates what the text below will be about |
| indent | extra spaces (usually 5) at the beginning of a paragraph |
| informal | casual |
| inside address | recipient's mailing information |
| justified margins | straight and even text, always begins at the same place |
| letterhead | specialized paper with a (company) logo or name printed at the top |
| logo | symbol or image that identifies a specific organization |
| margin | a blank space that borders the edge of the text |
| memorandum (memo) | document sent within a company (internal), presented in short form |
| modified block format | left justified as block format, but date and closing are centered |
| on arrival notation | notice to recipient that appears on an envelope (e.g. "confidential") |
| postage | the cost of sending a letter through the Post Office |
| proofread | read through a finished document to check for mistakes |
| punctuation | marks used within or after sentences and phrases (e.g. periods, commas) |
| reader-friendly | easy to read |
| recipient | the person who receives the letter |
| right ragged | format in which text on the right side of the document ends at slightly different points (not justified) |
| salutation | greeting in a letter (e.g. "Dear Mr Jones") |
| sensitive information | content in a letter that may cause the receiver to feel upset |
| semi-block format | paragraphs are indented, not left-justified |
| sincerely | term used before a name when formally closing a letter |
| single spaced | format where no blanks lines are left in-between lines of text |
| spacing | blank area between words or lines of text |
| tone | the feeling of the language (e.g. serious, enthusiastic) |
| transitions | words or phrases used to make a letter flow naturally (e.g. "furthermore", "on the other hand") |
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